Laboratory equipment service to target 100% uptime
One of the biggest business challenges labs face is instrument downtime. The opportunity costs can be as much as $700,000 per downtime incident. With a lab equipment service provider local to your area, you can achieve optimal uptime, customer service, and revenue.
See your lab equipment maintenance and repair plans here
Strive for 100% uptime with responsive, local laboratory equipment maintenance services
Uptime requires responsiveness. Managing your budget requires predictability. Get the right mix for your organization here.
Our laboratory equipment service engineers are experienced in multiple brands
and local to your area.
Your local laboratory equipment service provider has 15+ years of experience working on:
Geographic coverage for laboratory equipment and maintenance services
To ensure quality and response time guarantees, we keep members of our nationwide laboratory equipment service network working in their local areas.
The closer they are, the faster they can get to you.
Preventative maintenance and repairs are available across the country on a time and materials basis.
Your Prepared plan is available anywhere in the U.S. Currently, Protected and Proactive plans are available in selected areas of Florida.
Say goodbye to the common frustrations you face with other laboratory equipment service companies
You don't have to settle for the status quo. Our laboratory equipment service technicians treat you like a human.
Complaint
Technicians often arrive late, causing delays in lab work.
- Solution
Your technician is local, and we impose strict limits on service capacity so we're never late.
Complaint
Lack of clear communication about the issue, repair process, and timeline.
- Solution
You have a direct line to your technician, and communication about the issue and your timeline is baked into our standard operating procedures.
Complaint
Technicians arrive without the necessary tools or parts, leading to multiple visits.
- Solution
We manufacture the parts ourselves (often to higher standards than the analyzer's OEM), and stock our technicians for low likelihood situations.
Complaint
Lack of follow-up to ensure the equipment is functioning correctly after the repair.
- Solution
Regular follow-ups are part of our operational guidelines, and are always done by the field service technician who performed your work.
Why you need local, responsive laboratory equipment repair services
In most labs, unexpected downtime happens once a month per out-of-warranty analyzer, due to lack of preventative maintenance service, skills, or not following standard operating procedures.
Daily maintenance was rushed or skipped.
Daily maintenance was rushed or skipped.
Weekly maintenance was skipped because of higher-than-normal test volume.
An inexperienced operator tried to troubleshoot quietly, causing a larger problem.
An experienced operator was too casual with the routine they completed 1,000 times before.
Your on-site service engineer has no experience with the specific analyzer and can’t troubleshoot.
No one will fess up, but someone didn’t follow the SOP.
Know these events are likely and get prepared. Get Protected. Be Proactive!
Click here for your proactive uptime insurance
Is your OEM laboratory equipment maintenance agreement ending?
Plan your transition in advance to avoid disruptions in your laboratory equipment service. Get unlimited onsite service as your instruments enter the years when you need fast and proactive support the most.
Get info about unlimited onsite laboratory equipment service
Your biggest concerns after working with other lab equipment repair companies
Everyone has had a bad experience with lab equipment repair companies. So, to be different, we listened to your concerns.
You’re worried about the potential cost of repairs, including parts and labor.
Our goal is to be fair. We manufacture many replacement parts ourselves, which keeps your costs down. We keep your service technician local, so you aren’t paying for lavish travel. And we want to work with you for a long time, so we price everything at a level to support long term partnership.
You’re worried about whether your lab equipment repair technician has the expertise to properly diagnose and fix the problem.
We don’t hire at the entry-level. Our technicians are sought after, and you’ll understand why after your first visit. You can find personal information about your local field service technician on this page.
You’re worried about whether the repair will be effective and long-lasting or if the problem will recur.
It’s in our interest to make sure your repair is done right. That’s how we maintain our relationships with labs. We treat your instruments as we would our own.
You’re worried about the possibility of delays due to unavailable parts.
We manufacture the parts ourselves. To a higher standard than the OEM in almost every case. Availability is never a concern.
You’re worried about the availability of support if issues arise after the repair.
You have a direct line to your field service technician. If an issue arises, you can call them directly. You will never be on your own with a lingering issue.
Ask about service in your area
We can perform preventative maintenance and repairs on a time and materials basis, or support you
with the Prepared plan, anywhere.
To find out when you can sign up for a Protected and/or Proactive plan, please contact us.